Frequently Asked Questions
- What is the lead time on my order being shipped?
- It is our goal to ship your order as soon as possible. Typically our turnaround is 24-36 hours to ship your order. If you have a request for a rush, please place a note in the note section on your order confirmation or send us a separate email making reference to your order number and we will do our best to accommodate your shipping time frame.
- Where are your products made?
- Due to the extensive selection of gift products we offer, our products are produced or assembled in a variety of locations. These include North America, Europe and Asia. Many of the smaller products that are gift-oriented and not targeted for serious collectors are made in Asia. Items of interest to serious collectors for products actually made in Germany, the Netherlands or Scandinavian countries will specifically note this detail in the product description for your convenience.
- Do you offer special pricing if I would like to buy a higher volume of a product?
- Yes. If you are looking to buy a higher quantity of a particular product (typically over 12 pieces) we encourage you to contact us so we can provide you with further information.
I have a question about sizing.
Sizing for apparel is based on standard USA sizing. Some products have only generic sizing noted such as in the case of flower garlands, baby bibs etc. Other items will have sizing charts or additional information noted in the product listing. Products that are not apparel will typically have approximate dimensions provided so as to offer an idea of the proportion for a given item. "Approximate Dimensions" listed are not to be considered as an exact sizing of a given product (as product sizing will vary from production batch to production batch). If you have a specific need relating to sizing, it is the responsibility of the buyer to inquire for current sizing prior to placing an order.
- What is the return policy of DutchNovelties.com?
- All purchases at DutchNovelties.com may be returned up to 30 days after the date of purchase. There will be a 15% re-stocking fee. Should you wish to make a return, please contact us so we can issue you a RMA number. Email us at: info@DutchNovelties.com
It is our desire and company policy to provide our customers with products that satisfy. If you feel you received a damaged product, please read the conditions of the following return policy:
- If you have received a damaged product, you must request an RMA (Return Merchandise Authorization) number by e-mail (info@DutchNovelties.com) before the product can be returned. Please ensure you include your full name, order number, telephone number, item in question and a complete description of the problem. You will be contacted via email with an RMA number and product return instructions, typically, within 2 to 3 business days after submitting the completed request.
- Returned items must be complete without exception. When returning a product, you must enclose a copy of your sales receipt.
- DutchNovelties.com will not pay the return shipping costs for non-fault returns. It is the customer's responsibility to ensure that the returned goods are packed properly and insured against loss. We cannot accept any responsibility for goods damaged in transit to us.
- If the returned product is verified as being damaged, it will be replaced or repaired as soon as possible.
- If a product requires compatibility, such as shoe size for wooden shoes, it is the buyers responsibility to ensure these details prior to purchasing the product. DutchNovelties.com cannot guarantee any product that requires compatibility
The following items are not refundable even if returned within the time limits:
- Any items that are defaced or physically damaged by end-users; we reserve the right to check the condition of the returned items before issuing refund; any product returned without the original package that cannot be verified as our products; any items returned after 30 days of the date the order was placed and any items returned without RMA number and authorization.
Pricing and Order Cancellation:
DutchNovelties.com strives to present the most accurate and most reliable information on our website at all times. However, there may be occasions when some of the information featured on our website may contain incomplete data, typographical errors, or inaccuracies. Errors are unintentional and we apologize if erroneous information is reflected in price, or availability of goods or services. We present our content "as is" and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update information at any time without prior notice.
DutchNovelties.com reserves the right to cancel and refund any orders deemed suspicious or fraudulent. All prices are listed in United States dollars and are subject to change without notice. Please note that the listings do not represent the entire product line offered by the various manufacturers. Most products offered by our manufacturers are available. Please inquire with your requirements: manufacturer's name, item description and model number.
DutchNovelties.com reserves the right to cancel and refund any order for out of stock products. Customers will be notified within 5 business days of this cancellation should it occur. If we do not receive a response within 24 hours of informing the out of stock item to the buyer, we reserve the right to refund the buyer for the value of the unavailable item. If the order has additional items that are available, we will ship what is available after informing the buyer of the backordered item. If we send an email informing the buyer of a backordered item, it is the responsibility of the buyer to respond to our email to let us know if they wish the entire order to be cancelled. If we do not receive a response to our email within 24 hours, we will ship the in stock items that were ordered to prevent delaying the order further.
We recognize the sensitive nature of your personal account information. For your protection, all information transmitted by you to us while visiting our Web site is secured using the latest technology in software encryption and security. We use the information collected to process orders and to provide you a personalized shopping experience. We do not sell, rent, lease or give your personal e-mail address to anyone at anytime.
We only use registration information (name, shipping address, phone numbers, etc.) to contact customers in regards to orders placed at DutchNovelties.com.
TERMS AND CONDITIONS:
We implement the highest level of security measures to protect our customers and transactions. We will never spam our customers and never release any customer information to anyone at anytime.
It is a violation of Federal and international law to use this Internet Site in any manner other than as presented herein. It is illegal to copy, photograph, transcribe, reproduce or otherwise record in any manner this website, or any part thereof, or photographs or items without the prior written consent of DutchNovelties.com.
The descriptions, suggestions, recommendations and other statements provided by DutchNovelties.com are for informational purposes only. DutchNovelties.com makes no representation or warranty, express or implied, regarding any product or product description. DutchNovelties.com shall not be liable for any direct, indirect or consequential damages arising from use of or reliance upon the descriptions, suggestions, recommendations or other statements contained on this site. This website is provided by us on an "as is" basis. The owners of this website will not be liable for any damages of any kind arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.